Apprentice Hire Controller

Providing information to customers to help them select the correct equipment for their planned activity. Ensure that relevant health and safety information is provided. Arrange transportation of equipment. Communicating with customers both via e-mail and on the phone. Complete contract documentation for on-hire and off-hire. Ensure that equipment is safe and safety inspections have been completed. Process payments - this will include calculating hire costs, deposits amounts, damage charges, excess charges, transportation costs and insurance payments. Handling technical enquiries and complaints. Keeping upto date with stock control, maintenance schedules and delivery/collection dates. Assisting drivers with loading/unloading.

Training:

We host supporting workshops regularly throughout the apprenticeship which you will attend at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.

You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.

You will experience a blended learning model.

Training Outcome:

This apprenticeship will give you the foundation knowledge upon which you can build a long and successful career with TACS Hire. Further training may include a higher level apprenticeship or manufacturers training or short courses to increase knowledge.
Progression would initially be to a Hire Controller then Hire Desk Manager and potentially Branch Manager.

Employer Description:

TACS Hire are a family run business based in Burton On Trent supplying Tool,Plant,Powered Access & Welfare to The Midlands and further afield.
We have a wealth of industry knowledge and have a “can do attitude” in order to assist our customers needs.
In a competitive industry TACS Hire look to differ themselves from their opposition by consistently reacting to customers short notice requests.

Working Hours :
Monday - Friday, 7.30am - 4.00pm, with a 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative