L4 Application Support Lead Apprenticeship

End-User Training Support Assist in delivering engaging training sessions to help users become confident with IFS. Update and maintain training materials, including ClickLearn recordings, especially after system updates. First-Line Support & Ticket Triage Act as the first point of contact for IFS-related queries. Triage and resolve basic issues, escalating more complex problems to senior team members. Over time, help identify recurring issues and contribute to long-term solutions. Base Data Management Support the preparation and loading of foundational data into the IFS system for current and future deployment waves. Strategic Enablement Provide operational support that allows senior team members to focus on high-level deployment, configuration, and stakeholder engagement. Ad Hoc Project Support Offers flexible assistance across the Business Applications team as needed, contributing to a variety of tasks that support the overall success of the IFS programme.

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Applications Support Lead standard. 

Training Outcome:

A clear pathway to roles such as Systems Analyst or Business Applications Specialist.

Employer Description:
March is the leading provider of critical engineering services. We collaborate with the businesses of today, to engineer the industries of tomorrow. We increase output, reduce cost, save energy and cut carbon, putting ideas on the table and boots on the ground for solutions that leave a lasting impact. We are March. And we are engineering progress.

Working Hours :
37.5hrs per week. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Understanding of ERP systems