Apprentice Customer Service Administrator

Reporting to: Office Manager :

Key Responsibilities:  

Handling customer enquiries via phone and email  Building strong relationships with customers  Communicate with customers regarding deliveries, exchanges & collection queries  Processing bookings and orders accurately on internal systems  Providing excellent customer service at every touchpoint  Completing weighbridge tickets  Taking payments  Despatch and debrief of drivers  Working alongside Transport Team to provide customer job updates 

Training:
In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Administration This training will be structured and delivered by Cheshire College – South & West If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject

Training Outcome:
Potential to move into a Transport Planning role with the opportunity to complete a further apprenticeship with the RHA (Road Haulage Association) and gain Transport Manager Certificate of Professional Competence if desired

Employer Description:

Established in 1992, Nick Brookes Recycling is a fast paced, family-run recycling business known for quality service at competitive pricing. At Nick Brookes, we make waste management simple, reliable, and stress‑free. Whether you need a skip for a home project, quality aggregates for building work, or a team you can trust for demolition, we’re here to help with a friendly, down‑to‑earth service. 
We’re proud to support our local community with quick deliveries, fair prices, and a team that genuinely cares about doing a good job. From small DIY jobs to large commercial projects, we work hard to keep everything running smoothly so you can focus on what matters. 
With Nick Brookes, you’re not just getting a service — you’re getting a team that’s easy to work with and always happy to lend a hand. 

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Team working