Business Analyst Apprenticeship
Support the delivery of AI and automation projects across both internal service improvements and customer-facing solutions
Work with colleagues and customers to gather requirements and understand business processes and challenges
Analyse existing workflows and data to identify opportunities for automation and efficiency improvements
Assist in evaluating suitable AI tools, platforms, and automation technologies for specific use cases
Contribute to the design, build, and deployment of AI-driven solutions and automated processes
Support the development of solutions using Microsoft 365, Copilot, and the Power Platform (Power Automate, Power Apps, Power BI)
Maintain awareness of emerging AI technologies and best practices to support continuous innovation within ITC Service Ltd
Training:
Our AI & Digital Champion programme equips you with the skills and confidence to lead digital transformation and harness the power of AI in the workplace.
You’ll play a vital role in shaping how digital tools and intelligent systems are adopted across your organisation, identifying opportunities for automation, improving collaboration, and driving smarter ways of working.
This programme gives you the knowledge and skills to lead digital transformation from within. You’ll learn how to manage stakeholders effectively, analyse and optimise business processes, and apply AI tools to solve real-world problems.
Along the way, you’ll develop transferable digital and leadership skills that open doors to future roles in business analysis, process improvement, or data-driven innovation.
Training Outcome:
This level 4 apprenticeship provides structured online learning alongside hands-on experience in the workplace. You’ll become a valued team member while developing practical, future-focused digital skills.
Employer Description:
From modest beginnings in the back of a workshop in Washington, ITC Service began its journey with determination and a clear vision. During this time, we steadily built a reputation for delivering exceptional, client-focused IT support.
As word spread across the North East, our consistent reliability and personalised approach attracted a growing and diverse client base. Year after year, the team expanded, driven by a commitment to excellence and a passion for helping businesses thrive through technology.
The company’s ethos has always been central to its growth – providing a transparent, dependable service without the techy jargon.
Our work has always been client-centred and adaptable, providing IT solutions with a deep understanding of each client’s distinct identity and goals.
Working Hours :
Monday - Friday, 8.00am - 5.00pm.
Skills:
IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical