Business and Digital Support Apprentice

Responding to customer queries regarding their subscription, data or certification status Answering the phone and supporting customers, directing the call to the correct department Processing customer payments promptly and abiding by data protection rules Communicating with other departments to ensure smooth processing Meeting quality, delivery, budget and environmental objectives Performing accurate processing of data onto various systems Filing paper and email data records in line with data protection laws Responding to and dealing with customer complaints Dealing with incoming and outgoing post Answering telephone, email and social media enquiries Typing up documents (e.g., letters, reports and minutes) Stock taking and reordering supplies Making travel arrangements for staff Supporting the development and maintenance of internal software systems Helping identify opportunities to incorporate AI tools and improve processes Troubleshooting basic technical issues and providing user support where needed

Training:
Your apprenticeship training will be a fully work-based learning programme across 14-months Upon completion of your apprenticeship, you will achieve a level 3 qualification

Training Outcome:
A further career within Aura Infection Control available for the right candidate

Employer Description:

Aura Infection Control is the market leader in dental infection control products and solutions, as well as a leading UK infection control supplier. Combining innovative, effective and world class products with our first class in house knowledge, we are here to help all dental practices and businesses operate a safer and cleaner service.

Working Hours :
Monday - Thursday, 08:30 - 16:30 and Friday, 08:30 - 14:00

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative