Administration Apprentice (Service Support)

Input data into the Service Team database from online forms and email in line with the Service Team procedures To ensure that the data is relevant and accurate and checked thoroughly for errors and duplications To update existing records with new information as it is received Send out standard information in response to enquiries from the public via email or letter To assess and validate service requests and applications and request further information if incomplete Work with team members to improve online information and forms to reduce unnecessary customer contact Contribute to the continuous improvement of the service processes Research information, run reports and obtain information from the databases and registers as needed by the Service Team

Training:
East Sussex College will provide the apprenticeship framework which will include Knowledge, Skills, Behaviour, Diploma (if included), Functional Skills Weekly/block college attendance for Trade, Engineering and Hairdressing apprenticeships East Sussex College will ensure Health & Safety, and Equality & Diversity

Training Outcome:
Potential permanent full-time employment on successful completion of the apprenticeship This is subject to availability/funding and could be in a different area of the Council

Employer Description:

Hastings Borough Council serves as the local authority for the historic seaside town of Hastings in East Sussex. Operating from Muriel Matters House on the seafront, the council is responsible for key services including housing, planning, waste and recycling, licensing, and maintaining the town’s seafront and public spaces.

Working Hours :
Monday to Friday, 09:00 - 17:00

Skills:
IT skills,Administrative skills,Data Entry Experience,Ability to learn new systems