Apprentice Customer Service Business Administrator (Level 3), Fix Auto Buckingham, Brackley

The role will involve:

Communicating with customers via phone, email or in person Addressing customer needs Offering customer advice Processing customer orders and/or requests Maintaining accurate records of customer interactions Ensuring customer satisfaction Professionally handling customer complaints

Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

Use IT systems Record and document production Decision making Interpersonal skills Communications Quality Planning and organisation Project management

Key knowledge:

The organisation Value of their skills Stakeholders Relevant regulation Policies Business fundamentals Processes External environment factors

Key behaviours:

Professionalism Personal qualities Managing performance Adaptability Responsibility

Training:
You will be working towards Level 3 standard in Customer Service You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme No college attendance is required as training will take place on-site

Training Outcome:
A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry

Employer Description:

Owned and managed by local businessman Richard Taylor, Fix Auto Buckingham joined the Fix Auto UK network in November 2008 and is firmly established as a key multi-award-winning vehicle repair centre. Housed in a 12,000 sq ft bodyshop with ample secure car parking, the repair centre which is located on the south side of the town of Buckingham equally placed between Bicester and Milton Keynes and is easy to find as its position is exceptionally close to the main A421 arterial road. Designed to ensure the most efficient and speedy repairs possible, the facility has the capacity to repair more than 1,500 vehicles including LCVs annually. As with all Fix Auto UK vehicle repairers, the business holds the prestigious BS10125 accreditation which provides the ultimate confidence that all repairs are carried out to the highest British Standards and as such ensures all car accident repairs, dent removals, dent repairs, bumper repairs, wheel alignment and wheel tracking are repaired or rectified to the highest standards. The team at the car body shop specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches and door dinks caused in supermarket car parks! They also have the facilities to re-gas air conditioning systems.

Working Hours :
Monday - Friday, 8.00am - 5.30pm. Typical working week of 40 hours includes minimum required study allowance.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical