IT Apprentice

Provide exceptional first line support of PC equipment & Peripherals to existing clients Accurately diagnose an issue based on the information you have been given Resolve an issue efficiently and accurately Maintain good communication with your clients and manager at all times Install and configure computer systems Diagnose and solve hardware/software faults Log customer/employee queries Software Installation & support Complete Windows Installation & Reinstallation Email / telephone / enquiries General administration duties will also be required of you

Training:
One day study at Newcastle College (ST5 2GB)

Training Outcome:
Could lead to a permanent position for the right person. 

Employer Description:

Arc IT provide a professional, bespoke and reliable virtual IT department for businesses, charities and educational organisations.

Working Hours :
Monday - Friday, 37.5 hours per week. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative