Admin Apprentice

Reception/Front of House

Manning the reception desk and being the point of contact for members, visitors and guests. Welcoming visitors in a friendly and professional manner, handling general face to face enquiries, assisting with day-to-day front of house administration

Telephone and Email Enquiries:

Answering incoming telephone calls professionally and directing queries where needed, responding to general email enquiries, taking accurate messages and passing information to relevant team members, providing helpful information to members, guests and corpoate clients

Membership Administration:

Assisting with membership accounts and records, helping maintain accurate member details and database information, supporting with membership enquiries, renewals and general administration, assisting with basic invoicing/account related admin (depending on training and experience) 

Conference & Events Support:

Supporting the growth of the club's conferencing and meeting room business, assisting with enquiries from companies and external clients, helping co-ordinate meeting and event bookings, preparing and setting up meeting/conference spaces to the required standard, liaising with companies before events to confirm requirements, assisting clients and the team on the day of events, helping ensure conference rooms and facilities are presented professionally

General Administration/Team Support:

Supporting the wider office and management team with administrative tasks, filing, data entry and keeping records organised, assisting with basic systems and processes, helping with ad hoc tasks as required in a small business environment

Training:
Practical experience in office administration Front of house and customer service skills  Experience dealing with members, guests and corporate clients Exposure to membership administration and accounts support  Hands on involvment in conference/meeting room operations and events Experience working in a small business where they can learn a broad range of skills  The opportunity to develop confidence, professionalism and workplace communication 

Training Outcome:
An opportunity to gain employment and progress within the business after completing the apprenticeship 

Employer Description:

We're a friendly, busy golf club with a small team where everybody helps out and works together.  We're looking for an Admin Apprentice to join us and support the day to day running of the club. 

As a small club, we value flexibility and positive attitude - this is very much a role where the successful candidate will be part of the team and willing to 'muck in' where needed. 

Working Hours :
Monday - Friday, 8.00am - 4.00pm 1/2 hour Lunch. May include Saturdays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience