IT Apprentice

Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM Configure VLANs and support network device setup and maintenance Install and update operating systems, office suites, and software packages Apply regular system updates, security patches, and driver installations through remote management tools Respond to support tickets and technical queries across multiple channels – phone, email, messaging, and video Provide timely first-line support for internal users and external clients Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure Use PowerShell and other scripting tools to help automate tasks and solve technical issue

Training:

Why choose our AWS Cloud Support Specialist L3 programme? 
 
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. 
 
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to: 

Understand how to carry out a methodical approach to problem-solving Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security. Gain a fundamental understanding of operating system concepts in cloud-based environments Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools

Tools and technologies  learnt: Learners will learn to use AWS. 

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues.

Working Hours :
Monday to Friday, between 9am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Team working,UK driving licence