IT Support Apprentice

What you’ll be doing:

As an IT Support Apprentice, you’ll play a key role in delivering technical support and assisting with IT projects.

Your day-to-day will include:

Providing first-line technical support via phone, email and ticketing systems Logging, updating and managing support tickets accurately
Troubleshooting common IT issues within agreed service levels Configuring laptops, desktops and mobile devices Installing software and ensuring devices remain secure and operational Supporting Microsoft systems, hardware setups and documentation tasks Occasionally attending customer sites alongside experienced engineers

Training Outcome:

90% of QA apprentices secure permanent employment after completion. This is 20% higher than the national average.

Employer Description:

Mooncomputers are a well-established UK IT solutions provider with over 20 years of experience delivering managed IT services, cybersecurity, cloud solutions and 24/7 helpdesk support. We pride ourselves on providing reliable, customer-focused IT services that help businesses stay secure, productive and future-ready.

Working Hours :
Monday to Friday, 9.00am to 5.30pm

Skills:
Communication skills,IT skills,Organisation skills,Team working,Initiative