Apprentice Administrator

Key Responsibilities:

Maintenance Contract Administration - Assist with the maintenance contract renewal process, including preparing documentation, tracking renewal dates, and ensuring all records are accurate and up to date Communication & Account Support - Support Account Managers with client communication by introducing themselves to existing customers, arranging regular check-ins, and following up with emails to maintain consistent engagement Quotations & Proposals Support - Assisting with the preparation of quotations for service works and small projects, using internal systems and Excel-based tools, while learning how pricing and proposals are structured Tracking & Follow-Ups - Help monitor outstanding quotations, supporting follow-ups with clients and ensuring internal systems are updated to reflect current status and progress Reporting & Data Management - Contribute to monthly reporting by gathering and updating information on activity, including orders received, invoices raised, and pipeline opportunities. This will support management reporting, forecasting, and performance tracking Market & Industry Awareness - Supporting basic market and competitor research, gathering information on projects, tenders, and industry activity to build commercial awareness General Administration & Office Support - The apprentice will gain exposure to wider administrative functions, providing support where required to ensure the smooth running of the office and wider team Tender Support - Assist in monitoring tender opportunities through relevant portals and support the preparation and submission of tender documentation alongside the compliance and account teams Business Development Support - Support business development activities, including contacting potential customers, introducing company services, and assisting with arranging meetings. Liaising with clients regarding orders placed, ensuring timely receipt of the corresponding purchase order (requisition document) for the services or products provided by CVL systems LTD Key Skills & Attributes - The role requires a proactive and organised approach, strong communication skills, attention to detail, and a willingness to learn and develop within a fast-paced service environment

Training:
Level 3 Business Administration Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:
Possible full time permanent position upon completion of the apprenticeship

Employer Description:

Our client specialises in delivering advanced security and automation solutions tailored to meet the needs of high-profile businesses and organisations. With a focus on excellence, reliability, and innovation, they proudly support their clients in achieving the highest levels of safety and operational efficiency. Since 2009 they have established themselves as a trusted provider of specialist security system designs and installations, offering competitive pricing without compromising on quality.

Working Hours :
Monday to Friday 9am- 5pm with a 30 minute paid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative