Information Communication Technician Apprentice

The apprentice will work as part of Mazak’s internal IT team. This role will support internal users across the business and help maintain continuity of IT services. The apprentice will gain hands‑on experience supporting hardware, software and cloud‑based systems within a large global engineering organisation.

Key responsibilities will include:

Providing first‑line IT support to internal users across the business Troubleshooting hardware, software and connectivity issues Assisting with the setup, configuration and maintenance of laptops, PCs and peripherals Supporting cloud‑based systems, user accounts and access permissions Logging, tracking and resolving IT support tickets Helping maintain system documentation and asset records

Training:

The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. 

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform. 

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. 

Knowledge areas include:

Hardware and networking Software and security ICT administration 

Training Outcome:

Opportunity to be considered for full-time role or opportunity to progress to a higher-level or degree level apprenticeship for the right individual.

Employer Description:

Yamazaki Mazak is a global leader in advanced manufacturing technology, specialising in the design and production of high‑precision CNC machine tools and automation solutions. From its European Head Quarters in Worcester, Mazak supports customers across the UK and Europe with innovative engineering, training and world‑class technical expertise.

Working Hours :
Monday to Friday 09:00 - 17:00

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Helpful attitude