IT Support Technician Apprentice

Answering initial phone calls from customers and logging cases accurately in the ticketing system Providing 1st line support to resolve common IT and software issues Using the ticketing system to update customers and manage cases through to resolution Delivering technical support for both digital imaging solutions and general IT services Escalating complex cases to the Technical Manager or scheduling a site visit when required Assisting with data and database migrations for customers Coordinating and assisting with software installations and customer training sessions Booking and liaising with Field Service Engineers for on-site visits. Helping manage our RMM system to ensure customer devices are secure and up to date

Training:

Why choose our AWS Cloud Support Specialist Level 3 programme? 
 
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. 
 
The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to: 

Understand how to carry out a methodical approach to problem-solving Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security Gain a fundamental understanding of operating system concepts in cloud-based environments Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools 

Tools and technologies learned: Learners will learn to use AWS.

Training Outcome:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Employer Description:

At Dental Dynamix, we specialise in delivering cutting‑edge IT infrastructure and digital imaging solutions to dental practices nationwide. Dentists trust our expertise to turn complex technology into seamless, stress‑free systems, and our reputation is growing fast. As we continue to expand, we’re building an exciting future and striving to become one of the UK’s leading partners in Dental IT and Digital Imaging support.

Working Hours :
Monday to Friday, 9:00am - 5:00pm.

Skills:
Communication skills,IT skills,Problem solving skills