Receptionist/Administrator Apprentice

1. Patient Services & Frontline Support

Provide a professional, friendly, and compassionate service to patients in person, by telephone, and online. Book, amend, and cancel appointments using the clinical system SystmOne. Signpost patients to appropriate clinicians or services using care navigation principles. Handle routine and progressively more complex patient enquiries under supervision. Maintain confidentiality in line with GDPR and NHS standards.

2. Administrative Support

Support the processing of prescriptions queries, referrals, and clinical correspondence. Maintain accurate patient records. Assist with document management and workflow processes. Support data entry and administrative tasks as required. Contribute to maintaining organised and efficient reception systems. 

3. Learning & Development (Apprenticeship Requirements)

Complete all components of the Level 3 Customer Service Specialist Apprenticeship Standard. Attend off-the-job training and protected study time (minimum 20% of working hours). Maintain an apprenticeship portfolio demonstrating knowledge, skills, and behaviours. Participate in regular progress reviews with the training provider and line manager. Apply learning directly to workplace practice.

4. Team Contribution

Work collaboratively with reception, clinical, and management teams. Demonstrate professionalism and willingness to learn. Seek feedback and actively develop skills. Support a positive and respectful working environment.

5. Compliance & Governance

Adhere to all Practice policies and procedures. Participate in mandatory training (for example, infection control, information governance, equality & diversity). Follow safeguarding policies for children and vulnerable adults.
-Support the practice in maintaining Care Quality Commission (CQC) standards.

This list of responsibilities is not exhaustive. The role holder may be required to undertake other duties reasonably requested by team leaders or managers.

Training Outcome:

Fantastic opportunity for progression within the organisation with a view to a full position within the business on successful completion of the apprenticeship.

Employer Description:

At Tudor House Medical Practice we provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

Working Hours :
Monday - Friday, 07.30 - 18.30.

Skills:
Communication skills,IT skills,Organisation skills,Friendly and empathetic