IT Apprenticeship

Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets

Maintain a high degree of customer Service for all support queries and adhere to all service management processes

To ensure that all requests for support are logged in the Service

Desk ticket logging system. Promoting all self-service methods to customers

Ensure that customers are kept up to date during the lifecycle of a ticket or a project task

Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software

 

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. 

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.

Employer Description:

At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.

Working Hours :
Monday to Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Analytical skills