Tenancy Sustainment Team - Caseworker
Caseworker, to work in various boroughs across North West London (Camden, Islington, Haringey, Enfield, Waltham Forest).
The aim of the service is to provide accommodation and a pathway to independence for former rough sleepers across North London boroughs.
Support is aimed at maintaining and promoting independence and achieving social and financial inclusion.The successful candidate will be required to work 37.5 hours per week, working across Monday - Friday, 9AM - 5PM.
Please note; this role is peripatetic, working in clients' homes and in the community.In this position, you will be required to:- Hold a caseload of approximately 35 key clients and undertake regular key working sessions on a monthly basis resulting in agreed SMART Support Plans that promote progression through the pathway- Complete comprehensive needs and risk assessments- Assist clients in making successful claims for welfare benefits, including Housing Benefit, Council Tax Support where necessary, and ensure that they are maximising their income- Accompany clients to visits and other services where appropriate- Deal with the immediate support needs of clients as appropriate, providing crisis intervention where necessary- Arrange and carry out formal case reviews.
Reviews are client led and should predominately take place in the community- Keep accurate daily records of client welfare budgets, petty cash, and other project monies- Participate in taking Housing Benefit forms directly to the housing benefit office or upload online as needed- Support clients that are ready to move into work, education, or training by assisting them to access suitable courses or placements- Help service users access health care and improve their mental and physical healthTo apply for this role, you must have;- Experience working with the following needs; mental and physical ill health, challenging behaviour, substance misuse, antisocial behaviour and/or offending- A working knowledge of being able to support clients into supported accommodation and/or other floating support services, with a demonstrable understanding of Housing and other related legislation- Ability to effectively liaise with a range of service providers and agencies in order to establish or improve services for clients- The ability to motivate people to move towards an appropriate level of independence and inclusion- Experience of supporting clients to carry out tasks such as budgeting, calculating benefit entitlements and understanding rent arrears.- Experience of working with vulnerable people presenting significant levels of need and risk, with an ability to devise and deliver on action plans through high quality risk management and needs assessment, coupled with a current understanding of safeguarding procedures