Business Administration Apprentice

Key Responsibilities

General Administration

Provide administrative support to the office team Answer incoming telephone calls and direct enquiries appropriately Respond to basic email enquiries or forward them to the relevant team member Maintain organised digital and physical filing systems Assist with scanning, copying, and preparing documents

Service & Operations Support

Assist with updating service records and job information within company systems Support the coordination of engineers’ schedules when required Help prepare documentation for service visits and repair works Maintain accurate customer and asset records

Customer Service

Communicate professionally and courteously with customers Assist with logging service requests and general enquiries Support the team with follow-ups and customer administration

Finance Administration Support

Assist with preparing documentation relating to customer invoices Support the team in monitoring overdue invoices Contact customers politely to follow up on outstanding payments Maintain accurate records of invoice follow-ups and communications

Compliance & Documentation

 Assist with maintaining service and compliance documentation  Support the organisation and storage of company records  Ensure documentation is filed accurately and easy to retrieve

Learning & Development

Complete coursework required as part of the Business Administration apprenticeship Attend training sessions provided through the apprenticeship programme Develop professional skills including communication, organisation, and business systems

Training:

As an Apprentice, you will have the opportunity to study the following through this Apprenticeship:

Apprenticeship in Business Administrator English and Maths if required

Training Outcome:

Future Career Opportunities within the company include

Office Administrator Service Coordinator Operations Assistant Business Support Administrator Personal Assistant Office Manager

Employer Description:

Hampshire Lift Services is a growing independent lift engineering company, delivering high-quality maintenance and repair services across the South of England. We are known for our reliability, responsiveness, and commitment to developing our team, including investment in our own in-house training facility.

Working Hours :
Monday to Friday, 09:00 to 17:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience