Sales Support Apprentice

• Answering and directing calls from customers, suppliers and other external contacts
• Monitoring and processing enquiries, quotes, and orders from existing and prospective customers
• Responding to customer queries professionally and promptly.
• Capturing and recording all customer interactions within the Globestock CRM system
• Liaising with production to obtain lead times for quotes and orders, when required
• Keep customers updated on order progress and communicate any issues that may arise
• Coordinating the collection of goods from suppliers and delivery to customers nationally and internationally
• Any other administrative tasks as and when required

 

Training:

Your training plan
• Level 2 Customer Service
• This will also include functional skills if required
• End-point assessment
• Certificate of completion of the standard

You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+.
You will learn the knowledge, skills and behaviours related to the apprenticeship standard.
Training will take place within the workplace, supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored.

 

 

Training Outcome:

Opportunity for full-time employment as a Sales Support Assistant on successful completion of the apprenticeship.  

Employer Description:

Globestock Safety design, manufacture and supply a wide range of high-quality safety solutions for use in confined space access, fall arrest and load arrest applications. With thier British manufacturing heritage, they have an unrivalled reputation for design, quality, service and training within the industry. Globestock products are held in extremely high regard by our valued customers and offer end users peace of mind through their unparalleled build quality and innovative design.

 

Working Hours :
Mon-Fri, 08:00 to 16:30.

Skills:
IT skills,Organisation skills,Customer care skills,Team working