Business Administration Apprentice

The role is strictly non-operational in terms of care delivery and is designed to:

Support workers and management with general administrative functions Maintain organised, audit-ready records Assist in service coordination and internal communication Uphold strict confidentiality boundaries in line with safeguarding and data protection requirements

7. Key Responsibilities

7.1 General Administration

Provide day-to-day admin support to the service Manage shared inboxes and route queries appropriately Maintain accurate filing systems (digital and physical where applicable) Prepare standard documentation, letters, and templates

7.2 Operational Support (Non-Care)

Assist with scheduling:

Staff meetings Training sessions Property visits (non-support related) Update internal trackers (e.g. occupancy logs, maintenance logs, contact records) Support onboarding documentation for new staff (non-confidential elements)

7.3 Compliance & Record Keeping (Non-Sensitive)

Maintain administrative records required for:

Audits Inspections Internal reporting Ensure documents are: Correctly named Version controlled Stored in the correct locations Flag missing or incomplete documentation to management

7.4 Property & Facilities Coordination

Assist with Logging and tracking maintenance issues raised by staff Liaise with property / maintenance teams for updates

Maintain records of:

Repairs logged Contractor attendance Completion status

7.5 Communication Support

Act as a central admin point between:

Support staff Management Office functions Draft internal communications (as directed) Ensure timely distribution of non-sensitive information

7.6 Learning & Development

Complete Business Administration apprenticeship qualification

Actively engage in:

Training sessions Internal learning opportunities Performance reviews

8. Key Deliverables / Outputs

Accurate and up-to-date administrative records Well-maintained trackers and logs Timely coordination of meetings and communications ·Audit-ready documentation (non-confidential) Efficient handling of internal admin requests

9. Person Specification

Essential

Strong organisational skills and attention to detail Good written and verbal communication Basic IT skills (Word, Excel, Outlook) Ability to follow processes and instructions Professional and confidential approach to work

Desirable

 Interest in housing, social care, or public sector services Previous admin or office-based experience (not essential) Understanding of safeguarding principles (basic awareness only)

10. Behavioural Expectations

Professional and reliable

Respectful of confidentiality and boundaries Willingness to learn and take direction Proactive but within defined role limits Strong work ethic and accountability

Training:
Waltham Forest College - 707 Forest Road, Walthamstow, London, E17 4JB 1 day per week  On-site in college 

Training Outcome:

Administrator/ Service Admin support.

Employer Description:

Elliot Leigh TLC was founded in June 2016, following the success of Elliot Leigh Guaranteed Rents, which has been helping landlords, tenants and local authorities for 20 years.

Now working with more than 50 local authorities throughout London and Southeast, the TLC division was founded to provide semi-independent housing and support for children and young people aged 16 to 25

Our team have extensive knowledge and experience of supporting young people in any aspect of life. We are proud to be able to support each individual to overcome challenges they may be facing, outside of just needing somewhere to stay.

Working Hours :
Monday to Friday, 9.00am to 5.00pm, shifts, may work evenings and weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative