Customer Experience Advisor Apprentice

Deliver high levels of personal productivity and quality interactions with our customers Support first contact resolution of queries including diagnosing and scheduling repairs.  Support with rent, ASB, lettings and home ownership queries Take a proactive approach to our customer experience.  Work with colleagues to ensure we do what we say we’ll do to minimise customer effort Record every contact, capturing quality customer information, including profiling. data in line with guidelines such as GDPR and PCI compliance Promote safeguarding, making referrals where appropriate
Be available and flexible to work in our office during our opening hours Provide support to colleagues as required Support the Customer Experience Coach and Customer Experience Manager with the implementation of Customer Experience plans and projects

Training:
You will work towards Housing & Property Management Assistant Apprenticeship standard You will also gain CIH Level 2 Certificate in Housing Practice You will work towards functional skills maths and English ( if needed)

Training Outcome:

This is a fantastic opportunity to enter the housing sector.

Employer Description:
Established in 1968, we've been working with people to maximise their quality of life ever since. We own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing. We also deliver services to help maintain homes and provide tenancy support for customers. With offices in Chester, Burnley and Huntingdon, we enjoy the support of 140 colleagues, as well as our own in-house maintenance provider, Muir Property Solutions (MPS).

Working Hours :
9.00am - 5.00pm, Monday - Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience