Client Services Apprentice

Support the Client Services team in the day-to-day administration and coordination of client accounts Assist with the preparation of client performance reporting, including gathering operational data and helping compile management information packs Support the organisation of client meetings, including scheduling meetings, preparing agendas and recording key actions Maintain accurate internal records of client communications, actions and account activity Assist with monitoring service performance against agreed SLA’s and KPI’s

Training:
The Customer Service Practitioner Level 2 apprenticeship uses a blended learning approach, combining hands-on experience in the workplace with structured theoretical study managed by a training provider

Training Outcome:
Client Services Executive. Team Leader Customer Service Specialist

Employer Description:

Advantis have over 250 team members, who help over 2 million customers each year. Our client base is made up of some of the largest companies in the UK, active across a number of market sectors, including Utilities, Government Bodies & Retail Finance.
We work on behalf of these companies to help those customers who have fallen behind on their repayments.

Working Hours :
Monday to Friday 37.5 hours

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Excellent telephone manner