Apprentice Customer Service Assistant

As an Apprentice Customer Service Assistant, your day-to-day duties will include, but are not limited to:

Facilitate the sale of tickets, gift vouchers, memberships, donations and supplementary items, using Spektrix, a cloud-based ticketing software. Ensure that the Spektrix database is kept up to date to enable the marketing team to make effective communication with customers via email, telephone and mail. Follow established procedures to ensure the security and confidentiality of cash, cheque, credit and debit card transactions and customer data. Monitor the Hippodrome’s box office email account and respond to queries received via this channel. Make outgoing calls to groups to chase payment for outstanding reservations. Take responsibility for the attractive presentation of working areas, including a daily check and update displays of leaflets and posters. Maintain the system for recording receipt and despatch of lost property. Record and communicate customer feedback and pass any complaints to a senior member of staff. Work across multiple box office sites; Hippodrome main box office, stage door, Hullabaloo and mobile box office. Ensure that a high standard of customer service is delivered at all times.

Training:

Training will be provided to achieve the following qualifications:

Level 2 Customer Service Practitioner Apprenticeship Standard

Training will take place periodically at our training centre (DL1 5PT). During the course you will develop the knowledge, skills and behaviours to ensure these exceed the minimum requirements for the Customer Service Level 2 apprenticeship standard.

Training Outcome:

Successful completion of this apprenticeship could lead to:

Learner could progress to:

Level 3 Business Administrator Apprenticeship Level 3 Customer Service Specialist Apprenticeship Full time employment

Employer Description:
Darlington Hippodrome is a beautiful Edwardian theatre, rooted in the local community and is the jewel in Darlington's crown. The Theatre offers a varied programme of the highest quality theatre, opera, comedy, music and dance touring nationally, as well as its much-loved annual family pantomime. Darlington Hippodrome are searching for a dynamic individual who is looking towards a career in customer service or within the Arts Industry to join them as Apprentice Customer Services Assistant to become an integral part of the box office team.

Working Hours :
The working hours will be shifts within the opening times below: Mon - Saturday 10am - 6pm on non-show days Mon - Saturday 10am - 8.30pm on show days Sunday occasional hours between 12pm - 8pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience