Tearoom Supervisor

Tearoom Supervisor

Salary: £28,000 per annum (pro rata) + Benefits

Hours: 5 days over 7 to include weekends and bank holidays (Annualised hours – working more hours during the summer months and less during the winter)

Based at Ampleforth Abbey YO62 4EN

Closing date: Friday 10th April

Benefits

Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre

About Ampleforth Abbey

Ampleforth Abbey is home to the UK’s largest Benedictine monastic community, rooted in the Rule of St Benedict. Our mission is to seek God through prayer and service, and to invite others to experience faith in action.

Located in the Howardian Hills near York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.

Ampleforth Abbey Trust, a registered charity, works alongside the monastic community to support this mission. With around 60 lay staff, the Trust delivers on a five-year strategy, choosing a Future Together, to ensure a sustainable, faith-led future for the Abbey and its valley home.

We are looking for a Tearoom Supervisor for the day-to-day operation of the Abbey Tearoom ensuring a high standard of customer service, food quality and cleanliness. Set within a historic monastic environment, this role also requires sensitivity to the peaceful and reflective nature of the site, creating a welcoming and respectful atmosphere for all visitors.

If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!

Main Responsibilities but not limited to:-

Operations & Service

Oversee the daily running of the tearoom, ensuring smooth and efficient serviceLead by example in delivering warm, courteous, and attentive customer serviceMaintain high standards of presentation for food, beverages, and the tearoom environmentEnsure compliance with food hygiene, health, and safety regulations and safeguarding.

Team Leadership

Supervise, support, and motivate tearoom staff and volunteersAssist with staff training, rota planning, and performance managementFoster a positive, collaborative team culture

Customer Experience

Create a calm and welcoming environment aligned with the abbey’s valuesHandle customer queries, feedback, and complaints professionallyEnhance the visitor experience by promoting the tearoom as part of the wider abbey visit

Stock & Financial Management

Monitor stock levels, place orders, and manage deliveriesMinimise waste and control costs effectivelyAssist with cash handling, till operations, and daily reconciliations

Standards & Compliance

Uphold strict food safety and hygiene standardsEnsure cleanliness and organisation across all areas (front and back of house)Adhere to safeguarding, health & safety, and organisational policies

Experience

You will have:

Essential:

Previous experience in a café, tearoom, or hospitality supervisory roleStrong leadership and team management skillsExcellent customer service and communication abilitiesGood organisational and problem-solving skillsKnowledge of food hygiene and safety standardsBarista trained Own transport required – located Ampleforth

Desirable:

Experience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionsPersonal Licence holder

Personal Qualities

Calm, approachable, and professional mannerRespect for the spiritual and historic nature of the abbeyAbility to work in a sometimes quiet, reflective environmentFlexible and reliable, with a hands-on attitude

Working Conditions

Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasonsStanding for extended periods and some lifting may be required

Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.

Interested?  If you feel that you possess the relevant skills and experience, then please send your cv

 

 

INDLS 

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