Apprentice Customer Service Assistant (Hotel Operations – Food & Beverage and Reception)

Reception Duties:

Welcome guests in a warm and professional manner Assist with check-ins and check-outs using hotel systems Handle guest enquiries, bookings, and requests efficiently Provide information about hotel services and local attractions Manage phone calls, emails, and reservations

Food & Beverage Duties:

Assist with the setup and service of food and drinks Deliver excellent table service in restaurant, bar, or event spaces Ensure cleanliness and organisation of service areas Take orders and handle payments accurately Support kitchen and service teams during busy periods

General Responsibilities:

Deliver high standards of customer service at all times Work collaboratively with team members across departments Maintain a clean, safe, and welcoming environment Follow all health, safety, and hygiene regulations Represent the hotel brand in a professional manner

Training:
Fortnightly day release to Sheffield College's Pennine Five Campus in SHeffield City Centre

Training Outcome:
Opportunity to work across multiple departments Structured training and career progression opportunities



Employer Description:

A historic hotel in Sheffield city centre with 105 newly refurbished bedrooms, an elegant Restaurant, all day dining in the Grand Lounge bar with Premium and Suite room upgrades.

The 19th-century Grade II Crowne Plaza® Royal Victoria Sheffield hotel stands in quiet grounds off a private drive in Sheffield city centre. The hotel has 240 car parking spaces on-site. Sheffield's shops, theatres, museums and Ponds Forge water sports complex are within walking distance of the hotel.

Working Hours :
Rotational shifts across Food & Beverage and reception departments.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Patience,Willing to Learn,Positive Attitude,Quick Thinking