Community Housing Assistant Apprentice

Deliver a customer-focused service to all customers by taking ownership of queries, ensuring their experience is positive, and all queries are responded to in a timely manner. Identify support needs and assist in delivering person-centred actions, either directly or through partner agencies, along with information, advice and guidance. Assist in ensuring empty properties are re-let in the most efficient and effective way by adopting an innovative and dynamic approach to marketing and allocating. Support the delivery of a robust income management recovery service. Assist in the planning and delivery of effective resident engagement events and campaigns, taking time to listen and act on feedback. Record outcomes of engagement, working with the team to use the results to improve satisfaction levels and make meaningful improvements. Assist in responding to incidences of Anti-Social Behaviour by working with the team to monitor, support and keep customers up to date. Assist in the preparation of legal cases and providing support for all parties involved. Promote the principles of safeguarding whilst learning and understanding child protection and vulnerable adult issues. Assist in the delivering performance to various agreed KPIs for each service area covered, including voids, ASB, tenancy sustainment, income and social value. Assist in the effective contract management of communal service contractors and resolution of customer queries e.g. grounds maintenance, cleaning. Support with ensuring all health and safety regulations are complied with, including implementing the recommendations from Fire Risk Assessments. Work collaboratively to ensure aids and adaptations are dealt with effectively and promptly. Support the delivery of corporate objectives, helping transform the way services are designed and delivered to ensure they meet the demand and expectation of customers. 

Training:
You will work towards Housing & Property Management Assistant Apprenticeship standard. You will also gain CIH Level 2 Certificate in Housing Practice. You will work towards functional skills, maths and English (if needed).

Training Outcome:
This is a fantastic opportunity to enter the housing sector.

Employer Description:
Established in 1968, we've been working with people to maximise their quality of life ever since. We own and manage more than 5,500 homes in England and Wales, providing a range of affordable housing solutions including general let properties, shared ownership (Homes by Muir), independent living (Muir Living) and supported housing. We also deliver services to help maintain homes and provide tenancy support for customers. With offices in Chester, Burnley and Huntingdon, we enjoy the support of 140 colleagues, as well as our own in-house maintenance provider, Muir Property Solutions (MPS).

Working Hours :
9.00am - 5.00pm, Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience