Customer Service/Receptionist Apprentice

General everyday admin tasks Taking calls efficiently and friendly Maintain accurate records and follow compliance procedures Live interaction with internal and external customers Apply knowledge and skills to find solutions to complex challenges Discuss patients needs Taking bookings and checking in and out for appointments Sending and receiving of emails Liaising with other parties Filing Scanning Understanding the core values of the business

Training:
Customer Service Practitioner Level 2 qualification This is a work-based qualification with college attendance one day a month Functional Skills in maths and English, if required

Training Outcome:
There maybe an opportunity to secure a full-time position on completion of the apprenticeship

Employer Description:
The Hive is a forward-thinking medical practice based in Middleton. Since Dr Stockton and Dr Thompson formed their partnership in 2008 the practice has grown from caring for 1800 patients to circa 5000 patients. Known as a friendly practice with a community feel, a positive reputation has accompanied our growth in size. The Practice will move into a brand new, state of the art, purpose-built medical centre in the not-too-distant future. This will lead to a further increase in the size of our patient base, as the Practice will also serve patients from Chadderton, Oldham and the surrounding areas.

Working Hours :
Monday - Thursday, 9.00am - 5.30pm and Friday, 8.00am - 3.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience