IT Support Apprentice

Provide first-line technical support to users via telephone, email and helpdesk system.

Log, prioritise, and manage support tickets, ensuring they are resolved within agreed service levels.

Troubleshoot hardware, software, and basic network issues, escalating more complex problems where necessary.

Assist with the installation, configuration and maintenance of IT equipment, including laptops, desktops, printers and mobile devices.

Support user account administration (e.g. password resets, access permissions, onboarding/offboarding tasks).

Maintain accurate documentation of incidents, resolutions and IT procedures.

Assist with routine system maintenance, updates and security checks.

Contribute to IT projects and system improvements.

Ensure company IT policies, security standards, and data protection practices are followed.

Maintain the IT asset registers and track IT equipment inventory.

Create and update user guides and/or knowledge base articles.

Training:

Apprentice will attend college one day a week.

Training Outcome:

A permanent position may be available for the right candidate following successful completion of the apprenticeship.

Employer Description:

Briar Chemicals has in excess of 70 years of chemical manufacturing heritage and an established reputation for excellence, through continuous improvement, dependability, social & environmental responsibility.

Key highlights of the Briar business

Technical leader in the development and contract manufacturing of some of the world’s most complex chemistry Established site in excess of 100 acres in Norwich, Norfolk Dedicated site for product formulation and packaging Experienced global exporter

Our vision is to cultivate innovative and sustainable solutions through partnerships: meeting the changing needs of a diverse planet.

We have around 250 permanent employees and we invest in our people as believe that they are our greatest asset. We’ll give you freedom to bring your whole self to work and we welcome people who mirror our values.  Join a team where our core values of Safety, Integrity, Teamwork and Engagement define who we are, how we work, and what we aspire to be as an organisation.

Working Hours :
Monday to Friday, Approximately 08:00 - 16:15. The Company operates a flexitime system so start and finish times may vary according to business and personal needs. Minimum 30 minutes unpaid lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Reliable timekeeping