Business Administration Apprenticeship - Aftersales Support

The key responsibilities of this role include:

Assisting the Training Manager with all aspects of training administration. Providing general administration support to the UK Service Team. Supporting the Customer Service Coordinator with the creation of reports relating to dealer KPI’s. Assisting with the production of weekly and monthly reports relating to CSP initiatives, such as ServiceCards, recalls and any other ad hoc requests. Supporting with the assignment of new systems/applications to the UK & Ireland Dealer Networks.

Training:

You will work within the office on a daily basis with day release to college in Coventry when required to study towards your qualification.

An assessor will also attend the workplace on a regular basis to carry out workplace assessments.

Training Outcome:

This role will give you an excellent understanding of general administration tasks and therefore could be used in any admin based roles in the future.

Employer Description:

Daimler Buses UK LTD is part of Daimler Truck. We are one of the world's largest commercial vehicle manufacturers, with over 40 production sites around the globe and more than 100,000 employees. Home to four bus and coach brands, Daimler Buses UK LTD is responsible for the sale of Mercedes-Benz and Setra vehicles backed by our service brand, OMNIplus and our used vehicle sales brand known as BusStore.

Working Hours :
You will be required to work a 39 hour week, Monday to Friday. Normal working hours are: Monday to Thursday: 8.30 - 5.00 Friday: 8.30 - 4.00

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Team working