Service Engineer Apprenticeship

The apprenticeship begins with the Level 3 Gas Engineering programme, delivered over 18 months using a structured block-release model.

Apprentices attend the training academy for one week per month, where learning is delivered through a combination of classroom-based teaching and practical sessions in realistic training bays.

Academy delivery focuses on developing strong technical knowledge, safe working practices, and practical competence, led by experienced engineers with current industry knowledge.

Training is carefully sequenced, so core topics are introduced in the academy before being reinforced through workplace activity. Between academy weeks, apprentices continue their development on site with an experienced mentor, applying recently learnt knowledge in real working environments.

Mentors support apprentices to observe, practise, and reflect on tasks linked directly to their learning, allowing skills and understanding to be embedded over time. Apprentices also complete structured workplace activities and portfolio evidence to demonstrate ongoing progress.

This blended approach ensures learning is consistently reinforced through practical application, supporting steady progression towards occupational competence.

Key learning areas

Safe working practices on site, including risk assessment and electrical isolation Pipework including jointing methods, fittings, and system components Combustion theory and burner operation Gas safety checks following appliance work Appliance selection, suitability, and introduction to green technologies Flueing and ventilation principles Building, water, and electrical regulations Emergency procedures and identification of unsafe situations System design, appliance location, flue types, and smart control technologies

On-programme achievements
Throughout the apprenticeship, apprentices complete a range of on-programme qualifications and technical achievements that are sequenced within the curriculum and aligned to workplace activity.

These include the Level 3 Diploma in Gas Engineering, Unvented Hot Water, Water Regulations, Safe Isolation, Wiring, Controls on S- and Y-Plan systems, and ultimately GasSafe registration.

These achievements are planned and sequenced so knowledge and practical skills are developed progressively, reinforced through academy delivery and on-site mentoring. Building these foundations allows for apprentices to continue their development along the rest of their apprenticeship with a firm base.

Training:

Monthly Block Release at HomeServe and on the job. 

Training Outcome:

To become a fully qualified Service Engineer and secure a full-time position. 

Employer Description:

Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906. Committed to a sustainable future and maintaining our core principles of quality, innovation and value, we supply market-leading gas boilers, heat pumps and heating controls to homes and businesses across the UK.

Working Hours :
Monday - Friday, between 8.30am - 5pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative