Ford Service Advisor Apprenticeship

Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

College or training organisation
SKILLNET LIMITED

Training Outcome:

A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless by having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in.

Employer Description:
Allen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997. Allen Ford has been firmly established as one of the UK’s leading suppliers of Ford cars and vans to private motorists and businesses. The expansion continued, including dealerships in the south of England and the Midlands, and in 2014 Allen Ford was acquired by Supergroup. Essex Ford opened for business on 4th August 1989 as another family-owned business. It went from strength to strength with dealerships in Basildon, Billericay, Lakeside Thurrock, Rayleigh, and Southend. Essex Auto Group became part of the Allen Motor Group in 2017. SMC Ford also became part of the Allen Motor Group in 2017. Founded in 1982, the Slough Motor Company quickly established a reputation for outstanding customer service and quality vehicles. The group went from strength to strength with further dealerships opening in Sittingbourne (1983), Gravesend (1990), Uxbridge (1993), Crayford (1998), and Windsor (2000).

Working Hours :
Monday - Friday, daytime hours. Shifts to be confirmed. 40 hours a week hours a week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience