Business Administration Apprentice

Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional Texting information to patients Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Filing and retrieving paperwork Processing repeat prescriptions in accordance with practice guidelines Handing out prescriptions and collecting charges when appropriate Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing and re-stocking of consulting rooms as required – occasional items Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning Ordering, re-ordering and monitoring of stationery and other supplies Dealing with clinical waste Provision of refreshments for staff and visitors as required, keeping the kitchen area clean and tidy Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter

Training:

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT Record and document production Decision making Interpersonal skills Communication Quality Planning and organisation Project management Relevant regulation Policies External environment factors

Training schedule has yet to be agreed upon, further details will be made available at a later date.

Training Outcome:
Possibility of a full-time position upon the completion of the apprenticeship

Employer Description:
We are a 4 doctor practice based in a purpose built surgery. We have a comprehensive healthcare team including a nurse practitioner, nurse prescriber, practice nurse and healthcare assistant. Our administrative team include practice manager, receptionists, dispensers and secretaries. Other healthcare professionals who provide services from our surgery include midwives, counsellors, anticoagulant monitoring services and district nurses

Working Hours :
Monday - Friday; with hours between 8.30am - 6.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working