Medical Administration Apprentice

Answer the telephones, confidently and politely Deal with all patients requests via telephone, email and face to face at reception calmly and effectively Respond to all queries and requests for assistance from clinical and visiting staff in a professional manner Book appointments by ensuring sufficient information is recorded to assist consultations Action tasks assigned by clinicians and relay relevant information as instructed An ability to use own judgement, resourcefulness and common sense to work well within the team to get workloads completed Give assistance to the clinical team if requested Excellent IT and communication skills

Training:
Level 3 Business Administration Apprentice standard - 4 days with employer and day release at college. Location - 2 Pease Way, Newton Aycliffe DL5 5NH Working 5 days per week inclusive of 1 day release for study at Darlington College

Training Outcome:

There may be an opportunity to secure a long term position after successful completion of the apprenticeship

Employer Description:
We are a long-established Newton Aycliffe practice with experienced, knowledgeable and friendly staff. The Practice Area covers Newton Aycliffe and an area with boundaries of Rushford, Middridge, Heighington, Redworth, Aycliffe Village & Brafferton villages.

Working Hours :
Monday - Friday 9.00am - 5.00pm with day release to College.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Multitasking,Willingness to learn,A positive attitude,Lead by example,Teamwork,Data input,Make and receive calls