Customer Service Apprentice

Reception duties - meeting and greeting clients, making drinks, ensuring meeting rooms are kept clean and tidy, photocopying documents Answering phone calls - dealing with enquiries, transferring calls, taking messages, taking card payments Processing incoming mail - scanning in correspondence, sending it onto the relevant person(s), saving it electronically in the client’s folders Dealing with outgoing mail - preparing letters for posting, franking the mail, taking the post and other parcels to the Post Office Dealing with deliveries, parcels and client’s records - both incoming and outgoing Compiling business documents, including emails, letters, and general business correspondence Using a variety of IT software in addition to all aspects of O365 Working collaboratively with the rest of the administration team to ensure we provide an efficient and effective service to clients Any other general administrative tasks as may reasonably by required

Training:

Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.

Training Outcome:

Possible Progression Opportunities. 

Employer Description:
Harris & Co is a chartered accountancy and chartered tax advisory practice that has been operating in South Yorkshire for over 100 years which means we’ve built a strong reputation for meeting client needs drawing on our wealth of experience.

Working Hours :
Monday - Friday 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Punctual,enthusiastic