Customer Service Administrator Apprentice

Providing administrive support in line with service level agreements Maintaining polite and professional communication via phone, email and mail Managing diaries for a team of surveyors and technicians Screen phone calls and route callers to the appropriate department General office tasks, filing, generating reports, booking meetings and re-ordering office supplies Meet and greet visitors

Training:
Training will be Assessor Lead in the Workplace The Training Provider is St Helens College

Training Outcome:
Apprentice could progress onto Customer Service Level 3 Possible full time employment

Employer Description:
The Forshaw Group are property restoration specialists, working closely with insurance companies and loss adjusters to renovate commercial and residential property damaged by fire or flood.

Working Hours :
Monday - Friday 8.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience