Customer Service Apprentice

To assist with general office duties Interaction with customers Understanding the core values of the organisation Update in house systems with client queries Updating CRM system Collating mail daily and updating the database Explain the options and discuss the benefits of the products and services Deal with complex complaints and issues and be able to resolve KPI’s in place and understand how performance is measured Scanning and posting Any other admin duties requested when required

Training:

This qualification requires College attendance once per month.

L2 Customer service practitioner Apprenticeship Standard.

Training Outcome:

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Employer Description:
GB Vehicle Leasing are one of fastest growing leasing brokers in the UK. We pride ourselves on excellent customer service to both Consumers and Business users. With an existing client database and commitment to grow through online marketing and exciting new tech, the aim is to be the leading supplier of lease vehicles in the UK within 5 years.

Working Hours :
Monday to Friday 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental