Apprentice Customer Service Administrator

Ensuring that processes are completed on time as per the department daily working routine Work towards teams set KPI’s Report any customer issues or order delays to the team leader Action daily reports and flag any anomalies Follow all standard operating procedures and advise of incorrect or missing information Ensure queries are actioned and sent to relevant clinics Pack supplier returns Support team members Support with any ad-hoc duties

Training:

Business Administrator Level 3. 

The training will take place at work on the job with regular reviews weekly and monthly one to one with an agreed schedule provided.

Training Outcome:

To be in a Customer Service Admin role within the Customer Services department.

Employer Description:
Steeper Group is a true leader in the Orthotic, Prosthetic and Assistive Technology products. In the past 100 years we have grown to become one of the UK’s largest suppliers. Steeper’s vision is to create life’s turning points, together. We aim to do this by delivering innovative prosthetic, orthotic and assistive technology products and responsive clinical services.

Working Hours :
Monday to Friday 8:30am to 5:00pm with an early finish on a Friday

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience