Sales Support and Customer Contact Apprentice

This role supports the Sales team by identifying and qualifying inbound interest, confirming the correct decision makers within target businesses, and maintaining accurate CRM data.

The role is phone based and focused on professional customer contact, lead qualification, and campaign follow up, ensuring Flame connects with the right people at the right time while maintaining a high standard of customer experience.

The position is not a closing sales role and does not hold responsibility for pricing or deal negotiation

Key Responsibilities:

Lead Identification and Qualification Review website visitor data and inbound interest from digital tools including Lead Forensics Identify businesses that have engaged with Flame online  Contact businesses to confirm the correct waste or facilities decision maker Establish relevance of Flame’s services through clear and professional questioning Accurately create and update company and contact records in the CRM

Marketing Campaign Follow Up:

Call contacts who have engaged with Flame marketing campaigns Introduce Flame clearly and professionally Confirm interest, needs, and appropriate next steps Capture relevant information to support the wider Sales team Pass qualified leads to the appropriate sales colleague

Customer Interaction and Call Quality:

Conduct outbound calls in a professional, confident, and consistent manner Adapt communication style to different roles and stakeholders Handle objections and questions calmly and respectfully Ensure every interaction reflects Flame’s values and standards

CRM Accuracy and Sales Support:

Maintain accurate and timely CRM records including call outcomes, notes, and next actions Support sales pipeline hygiene through clean and reliable data Follow agreed processes for lead handover and follow up Work closely with Sales and Marketing to feedback on campaign responses

Standards, Compliance, and Professionalism:

Work to agreed activity and quality standards Follow GDPR and data protection requirements at all times Take ownership of workload, accuracy, and time management Represent Flame positively in all interactions

Key Skills & Experience Required

Essential:

Clear and confident communication by phone Comfortable speaking with businesses and decision makers Strong listening and questioning skills High level of accuracy and attention to detail Comfortable using CRM systems and digital tools Professional, reliable, and well organised

Desirable

Experience in a phone-based customer service or sales support role Exposure to B2B environments Familiarity with CRM systems Clear notetaking and CRM updates Professional phone conversations
 

Behaviors and Approach

Acts professionally and represents Flame positively at all times Remains calm, resilient, and focused in a high-volume calling environment Takes feedback constructively and applies it to improve performance Works collaboratively with colleagues across Sales and Marketing Takes responsibility for data quality and follow through

You must hold a level 3 qualifcation to be eligible for this apprenticeship vacancy. Please do not apply if you do not have this.

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:

We are committed to developing apprentices for long-term success within the business. Our approach is not simply to provide short-term training, but to invest in individuals, build their commercial capability, and support their progression into permanent roles upon successful completion of their apprenticeship. We provide structured development, ongoing feedback, and real responsibility so that apprentices gain meaningful experience and are fully prepared to step into the next stage of their career with us. Our intention is to retain high-performing apprentices and support their continued growth within the organisation.

Employer Description:

Flame UK are a UK-based independent environmental services and waste management broker who works with businesses across the country to deliver sustainable, compliant and cost-effective solutions for waste, energy and environmental needs.

Working Hours :
Monday - Friday, 8:30am - 5:00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Professional and reliable,High level of accuracy,Strong listening skills,Good questioning skills