Operations Manager, Luxury Spa

Operations Manager – Toronto, ON – Up to $100k

We’re partnering with a luxury wellness brand launching a new flagship spa in downtown Toronto, and we’re looking for an experienced Operations Manager to join the opening leadership team.

This person will serve as the right hand to the Site Director, overseeing day-to-day operations and leading five department heads across guest experience, spa services, fitness, wellness, and facilities. You’ll play a key role in setting the tone and ensuring smooth execution across all operational and guest-facing areas.

What You'll Do:

Lead and support department managers to ensure high standards of service, performance, and collaborationManage daily operations with a hands-on approach, addressing issues proactively and implementing improvementsAct as a liaison between the on-site team and global operations leadershipBuild and maintain a positive, open-minded, and high-performing work cultureEnsure a consistent luxury experience across all departments

What We’re Looking For:

3+ years of experience in a leadership role within spa, wellness, fitness, or hospitality operationsProven ability to lead and mentor a team of managers across multiple functionsExperience in luxury hospitality or wellness settings is a strong asset Skilled in analyzing reports to guide operational decisions.Proven success in improving customer satisfaction through feedback and action plans.Experienced in managing inventory, vendors, and compliance with quality and safety standards.

This is a great opportunity for someone who thrives on building and leading high-performing teams and is passionate about delivering exceptional guest experiences in a wellness-forward setting.

If you are keen to discuss the details further, please apply today or send your cv to HollyM at COREcruitment dot com – hollym@corecruitment.com

Due to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!