Chief Operating Officer

Harper May is supporting a financial services business that is seeking a Chief Operating Officer to lead operational performance across the organisation. The company is focused on maintaining strong operational standards while continuing to develop its internal infrastructure and organisational capability.

The Role

As Chief Operating Officer, you will be responsible for overseeing the operational functions of the business and ensuring the organisation operates efficiently. Working closely with the executive team, the role will support the delivery of business priorities while strengthening internal processes and operational structures.

Key Responsibilities

Direct operational activity across the organisation

Ensure efficient business processes and operational delivery

Support leadership with operational planning and performance management

Improve internal systems, controls, and organisational processes

Establish operational performance measures and reporting structures

Promote collaboration across departments and teams

Identify opportunities to improve operational effectiveness

Support governance and operational risk management frameworks

Lead and develop operational teams

Candidate Profile

Experience in a senior operational leadership role within financial services

Strong understanding of operational management within regulated businesses

Experience improving organisational processes and operational performance

Ability to translate strategy into operational delivery

Strong leadership and stakeholder management capabilities

Commercially aware with a practical leadership style