Chief Operating Officer

Harper May is partnering with a financial technology organisation that is looking to appoint a Chief Operating Officer. The business is seeking an experienced operational leader who can strengthen internal infrastructure, support operational delivery, and ensure the organisation operates effectively as it evolves.

The Role

Working alongside the senior leadership team, the Chief Operating Officer will be responsible for overseeing operational activity across the business. The role will focus on building effective operational processes, improving efficiency, and ensuring the organisation is structured to support its strategic priorities.

Key Responsibilities

Lead day-to-day operational management across the business

Develop and implement operational strategies to support growth and scalability

Work closely with the Chief Executive to execute the company’s strategic objectives

Oversee internal processes, systems, and controls to ensure operational efficiency

Support product delivery and operational performance across key business functions

Establish clear operational metrics and performance frameworks

Manage cross-functional teams and promote collaboration across departments

Identify opportunities to improve operational processes, automation, and scalability

Ensure the organisation maintains strong governance and risk management practices

Contribute to strategic planning, business development, and growth initiatives

Candidate Profile

Proven senior leadership experience within financial technology, digital financial services, or a high-growth technology environment

Strong operational leadership experience within a scaling business

Experience building and improving operational frameworks, systems, and processes

Strong commercial awareness with the ability to translate strategy into operational delivery

Experience managing cross-functional teams in a fast-paced environment

Confident working closely with executive leadership and stakeholders

Analytical, solutions-focused, and able to drive organisational efficiency