Field Director of Operations

Field Director of Operations – New York City 

Our agency is partnering with a global quick service brand undergoing an exciting rebrand and repositioning - moving toward a more elevated, tech-forward guest experience across its corporate locations in New York City.

We’re looking for a Field Director of Operations to oversee 9 locations (growing to 13 by year-end). This is a highly visible, hands-on role for someone who thrives in-store, with teams, and in the day-to-day operation.

This is not a sit-back leadership role,  you’ll be on the ground, driving performance, coaching teams, and helping shape the next chapter of the brand.

What You’ll Be Doing

Overseeing operations across corporate-owned QSR locations in NYCSpending significant time in-store supporting teams and driving executionLeading, coaching, and developing General Managers and leadership teamsDriving consistency in service, standards, and guest experienceSupporting the rollout of new brand standards, systems, and technology initiativesManaging financial performance including sales, labor, cost control, and profitabilityIdentifying operational gaps and implementing practical, scalable improvements

What We’re Looking For

Multi-unit leadership experience in quick service or fast casual environmentsExposure to Franchisee’sStrong financial acumen with hands-on P&L ownershipA high-energy, floor-focused leader who leads by exampleExperience working in high-volume, fast-paced operationsComfortable in evolving environments - especially during brand transformation or growth phases

This position is open to emerging talent ready to step into a bigger role. Due to this, salary range is $120,000 to $170,000 depending on experience!

If you’re a hands-on operator who loves being in the business, developing teams, and driving real operational change, this is a great opportunity to step into a key leadership role.

Confidential search. Only shortlisted candidates will be contacted. Applicants must have full legal authorization to work in the U.S