Service Desk Analyst

Service Desk Analyst
Paying up to £20k + benefits.
Excellent opportunity top start a career in IT!

Fantastic opportunity to join an exceptionally high-calibre and growing IT service provider as a Service desk Analyst.
You will be responsible for providing exceptional customer service by supporting the business’s award-winning range products and services.

You will provide first line customer service support, serving as the first point of call for end users when they require basic technical assistance.

While an interest or experience working in a technology focussed role would be beneficial, it is not a requirement and full training will be provided.
*Significant training and development opportunites*
Role Responsibilities


Provide basic 1st line IT support, assisting with minor technical queries (password resets, general connectivity issues etc.)
Escalate unresolved issues to second line support
Responsible for ensuring incident reports/queries are properly logged in the ITSM (IT Service Management), tool
Provide continued customer service support and act as first point of call for key customer accounts
Ensure excellent customer service

Experience

Excellent customer service skills
Strong interest in IT
Proficient at a basic level using IT hardware e.g., computers & printers
Good admin skills, ensuring key notes are taken and organised accordingly
No experience needed however, you will have good basic IT skills

Harrogate based office


  • Location: Harrogate, England
  • Salary: £17000 - £20000 per annum
  • Type: Permanent
  • Recruiter: context recruitment
  • Posted: 03-Jan-2023
  • Posted on: careers4a.com