Administration Apprentice

·        Manage SIM base

·        Diagnose faults online

·        Liaise directly with the end user

·        Record and manage calls within the CRM

·        Liaise with device manufacturer

·        Update devices over the air

·        Test and sign off configurations and firmware’s

·        Support the customer service desk

·        Advise customers over the phone and via email

Training Outcome:

Develop into a Technical Team or Accounts full time roll

Employer Description:

Certainly the most innovative company in the UK for Vehicle Tracking & GPS Tracking systems, from individual vehicles to small and large fleets.
TruTrak Pro was founded by professionals with more than 17 years of experience in the tracking industry, we put everything you need in one solution for monitoring your assets efficiently.
Unlike other companies, we don’t resell a third party generic tracking software. We develop our own cloud based solution with apps for Android and iPhone allowing us to customise the platform based on customer feedback or adapt to individual customer requests.
Each client has their own Account Manager and access to dedicated support to answer any questions and provide assistance with training or installation.
We only use the best GPS tracking products within the UK and European Market to ensure maximum satisfaction. We provide great value for money, reliability and customer service unparalleled within the tracking industry.

Working Hours :
Monday to Friday 0900 – 1700 1 hour break per day

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative