Apprentice Customer Quality Technician (Level 2)

You will expand your knowledge of:

Providing wide ranging information about the Company, while explaining the procedures associated with Water Quality testing Working as a team, across different functions About regulations and how you work within this Your range of questioning skills, including listening, and responding in a way that builds rapport, determines customer needs and expectations, and achieves positive engagement and delivery Internal policies and procedures, including any complaints processes that are relevant to Severn Trent How to frequently and consistently communicate and work with others in the interest of helping customers efficiently

Training Outcome:
By the end of this programme, you will take up a full time role in Severn Trent where you will be able to put your skills to action Following completion of your apprenticeship, you will move into a full-time role such as a Customer Quality Technician where you’ll get to make a real difference

Employer Description:

At Severn Trent, we believe everyone deserves more. More care for the environment, more sustainable initiatives, and more support for the communities we serve. That's why we're on a mission to deliver bigger and better things, and we need passionate apprentices like you to help us achieve our goals. 

 

Our people and culture are the heart of our success. We're proud to be in the top 5% of utility companies worldwide for employee engagement and ranked as a Top 50 UK Employer on Glassdoor. With nearly 10,000 dedicated colleagues, we're looking for more brilliant people who are eager to turn challenges into opportunities for a better future. 

If you're excited to learn, and ready to make a real impact, we want you on our team

Working Hours :
Monday to Friday, across a 7.00am - 3.30pm / 7.00am - 3.00pm / 8.00am - 4.00pm working pattern.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience