IT Infrastructure Support Technician Apprentice

Day to day duties may include but not necessarily limited to:

Responding to IT related tickets Responsible for keeping documentation up to date Spearhead a migration of client data into a new system Setting up new PC’s/laptops Setting up new users on internal systems Networking PC’s to printers, scanners and other hardware Troubleshooting and technical fault diagnostics for through remote access and on-site support Assisting with onsite projects & migrations Remote access to assist customers with IT related issues/queries Administrative tasks such as daily server/monitoring/backup checks

Training:

Information Communications Technician Level 3 Apprenticeship Standard:  

The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body This is a Level 3 qualification

Training Outcome:

The opportunity to secure a full-time position once the apprenticeship has concluded.

Pay review on completion of apprenticeship and good performance.

The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants.

Rare opportunity to see the technical & Sales side of a IT Company.

We actively encourage the building of ones career with industry recognised qualifications.

Employer Description:

Meta Eagle Ltd is an IT consultancy firm that brings More Than Just Technology To the Table. - Offering a suite of IT Services, Products, Consultancy and Monitoring capabilities. We aim to understand your organisation, to help take the complication out of technology.

Working Hours :
Monday to Friday 09:00 - 17:30 (1-hour lunch)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Office 365,Windows Server Experience,Understanding of DNS,Computer components,Troubleshooting understanding