Service Advisor

Are you passionate about delivering first-class customer service and keeping a busy workshop running smoothly? This is an excellent opportunity for an experienced Service Advisor to join a well-established automotive business in the Heathrow area. If you enjoy working in a fast-paced environment, building strong customer relationships and ensuring vehicles are serviced efficiently from booking through to completion, this could be the perfect next step in your career.

Role Overview

Job Title: Service Advisor Location: Heathrow area Salary: £28,256.80 – £33,000 (DOE) + OTE up to £40,000 Hours: Monday to Friday plus 1 in 4 Saturdays 07:00–13:00

The Service Advisor Role:
A world renowned dealership is seeking a customer-focused Service Advisor to support the day-to-day operation of a busy service department. This role plays a key part in ensuring an outstanding customer journey while maximising workshop efficiency and productivity.
You will be the main point of contact for customers throughout the service and repair process, ensuring clear communication, accurate job scheduling, and high levels of satisfaction. The role also requires a commercial mindset, identifying opportunities to promote aftersales services while maintaining a customer-first approach.
The business is committed to supporting career development, offering ongoing training and structured appraisals to help you continue developing your skills within the automotive industry.

Key Responsibilities of the Service Advisor:

Acting as the main point of contact for customers throughout the service process Ensuring a high level of customer satisfaction through professional communication and support Managing workshop bookings and maintaining accurate workshop loading Booking vehicles into the workshop in line with customer convenience and workshop capacity Providing clear and accurate cost estimates for service and repair work Producing job cards, invoices, estimates and supporting documentation Keeping customers regularly updated on progress and completion times Explaining completed work to customers and identifying appropriate upsell opportunities Producing warranty job cards in line with manufacturer guidelines Accurately categorising work including retail, warranty, internal and non-chargeable repairs Liaising with the Parts Department to ensure required parts are available when needed

Skills & Experience:

Previous experience as a Service Advisor within the automotive industry is highly desirable Excellent communication and interpersonal skills Strong organisation and administration abilities High attention to detail when producing documentation and managing customer information Ability to work in a fast-paced environment while maintaining accuracy Strong time management and prioritisation skills A proactive, motivated approach with the ability to handle challenges with resilience

Benefits of the Service Advisor:

Competitive salary with bonus potential Overtime opportunities Birthday day off 23 days annual leave plus bank holidays Life assurance (4x salary) Branded uniform and boot allowance Access to a wide range of employee discounts and perks Auto-enrolment pension scheme Enhanced maternity and paternity policies Employee Assistance Programme and wellbeing support, including 24/7 online GP access Mental health first aiders within the business Toolbox insurance Reward and recognition programmes Structured annual appraisals and career progression opportunities Manufacturer training and internal training academy access Long service recognition

If you are an experienced automotive Service Advisor who thrives in a customer-focused environment and enjoys working in a busy, high-performing team, we would love to hear from you.

Contact Sophie Ranson at E3 Recruitment for more information.