Business Administration Apprentice

Working with and supporting the Repairs team. The role will be varied to enable a full overview of administration and there will be an element of Customer Services training (AccuServ training, booking in jobs for Operatives, speaking with tenants etc.) so a good telephone manner is required. You will need to be reliable and organised with excellent communication skills.

Duties:

General Admin duties including filing, photocopying, scanning, sorting post Answering queries from tenants and looking at jobs on AccuServ Making void packs and scanning in once completed Raising repairs on CRM Assisting the Void and Day to Day Repair Schedulers Replenishing holiday forms, out of hours forms, overtime forms and no access cards Typing letters and emails to keep customers updated on their repairs Taking material orders from Operatives Assist Supervisors / Support Manager when required

Training:
Level 3 Business Administrator apprenticeship standard (can include level 2 elements if required) Level 2 Functional Skills in maths and English (if required)

This apprenticeship is delivered through a combination of Work Based Assessment and day/block release.  The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Training Outcome:

A level 3 qualification in Business Administration.

Employer Description:
Trent & Dove Social Housing Provider Formed in 2001. Trent & Dove is a Housing Association providing affordable housing for rent and shared ownership across the Midlands. We are a not for profit organisation, any surpluses are used for maintaining your homes, building new properties and community support. With an annual turnover of over £25 million we employ over 200 people and play a significant role in supporting the local economy and community. We are driven to make a difference to people's lives and reduce homelessness in our region by Transforming, Homes, Lives and Neighbourhoods. Our key drivers are meetings regional demand, increasing revenues that underpin long term financial viability and building the organisational strength necessary to work with partners to deliver value to our customers and stakeholders.

Working Hours :
Monday to Friday, 8.30am - 4.30pm, with some flexibility.

Skills:
Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management