Housing Regulation Officer Apprentice

The duties of the role will include:

Receive, assess and where necessary action, customer queries and concerns relating to the licensing of Houses of Multiple Occupation in the private rental sector Carry out reactive, routine or proactive visits to HMOs and, undertake risk assessments using relevant legislation Making appropriate intervention choices to have the greatest impact on supporting landlords and tenants and ensure compliance, always aiming to keep the tenant in their home wherever possible Investigate complaints in respect to statutory duties or regulations Carry out inspections and monitoring as required to ensure that actions are undertaken, and outcomes are achieved Ensure that health and welfare of tenants is maintained in accordance with legislation and, where applicable, the needs of any licence Ensure that legislation and local policy regarding HMOs is adhered to, providing information on licence conditions where appropriate, and monitoring compliance with these conditions Provide advice, guidance and assistance to customers contacting the service ensuring regulatory compliance through education and advice Take enforcement action, where required using a wide range of interventions including advice and guidance, formal letters and notices, and where necessary preparing for cases which may go to tribunal or court. On occasions this may including attending court to give evidence. Using professional judgement to make decisions on the best course of action, while dealing with potentially confrontational situations with landlords and tenants assertively Commit to the continual development of the service and personal professional development

Training:

Regulatory Compliance Officer Level 4.

Training Outcome:

Potential progression onto a permanent role within the Portsmouth City Council. 

Employer Description:

You will be part of the Housing Regulation licensing team within the Private Sector Housing service for Portsmouth City Council, delivering responsive and effective services to anyone who approaches the city council needing help regarding their home. This includes the delivery of statutory functions relating to housing standards and licencing of HMOs.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental