Customer Service Apprentice

Respond promptly to customer enquiries via email, phone, and social media in line with business requirements Process commercial customer orders accurately and efficiently Provide product information and guidance to help customers make informed purchasing decisions Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience Provide general administration support as and when required The above is a brief outline of expected duties. As the role grows there will be additional responsibilities

Personal Specification:

Smart and presentable at all times Excellent time keeping Clear, concise communication skills both verbal and written Strong customer service skills Good literacy and numeracy skills Ability to deal with complaints Excellent interpersonal and communication skills Accuracy and attention to detail Organised, reliable and flexible Ability to work under pressure Professional attitude

Training:

Customer Service Practitioner Level 2.

Customer Service Training:

During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.

You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.

The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.

These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.

Training Outcome:

Their experienced team will offer training and development to support you in gaining the skills required for the role and there will be opportunities for a permanent position following successful completion of the apprenticeship for the right person.

Employer Description:

The company has grown through its particular proximity to, and dialogue with, customers. By means of this approach, our culture of inquisitiveness has taken root and shapes the company’s philosophy.

Working Hours :
Monday - Friday 9am - 5am

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience